Return Policy

1. Return Policy

   At Ishtari.com, we strive to ensure that every customer has a satisfactory shopping experience. If you are not entirely satisfied with your purchase, we're here to help.

   1. Eligibility for Returns

   • You may return most new, unopened items within 30 days of delivery for a full refund. We do not accept returns on certain products, including perishable goods, personalized items, and items marked as final sale.

   2. Initiating a Return

   • To initiate a return, please contact our customer support team within 30 days of delivery. You can reach us via email at [contact email] or by phone at [contact number]. Please provide your order number and details of the item(s) you wish to return.

   3. Return Process

   • Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item(s). Please ensure that the item(s) are securely packaged and include all original packaging and accessories.

   4. Refund

   • Upon receiving and inspecting the returned item(s), we will issue a refund to your original payment method. Please note that it may take several business days for the refund to be processed and reflected in your account.

   5. Return Shipping

   • You will be responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance for your return.

   6. Exchanges

   • We do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, simply return the original item for a refund and place a new order for the desired item.

   7. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photo evidence of the damage or defect to expedite the resolution process.

   8. Contact Us

   • If you have any questions or concerns about our Return Policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure that you are completely satisfied with your Ishtari.com shopping experience.